Delivery and Returns
Our objective at Jumpin’Drinks is to ensure you receive your order, delivered as securely and efficiently as is possible.
All our products are currently delivered via DPD who have confirmed that they are continuing to operate as normal at the moment to ensure customers receive their packages ontime.
To help us ensure that your order is delivered ontime, please make sure that we have your correct delivery address and delivery instructions.
If you are not available to receive your package in person at the specified address, please make sure that our courier will be able to leave the box in a secure and safe place for you, or instructions to leave with a preferable neighbour provided.
Please note that you are responsible for instructing us the courier with clear, appropriate and reasonable instructions to deliver your box, if necessary.
If our delivery company tries to deliver the parcel and you are not in, you have the option to select any of the flight options (leave neighbour/safe palace/rearrange date/pick up shop drop off).
If you fail to do that, they will reattempt free of charge the next day. If they can not deliver again then they will have to ship this back to us at the same cost of your initial delivery.
Unfortunately, we will proceed to the refund of your purchase minus 2x transport fee – £5 pounds admin fee.
In the interest of reducing unnecessary packaging, you may notice any multiple orders sharing the same delivery address shall be condensed into one box where possible.
Your delivery address may be different from your billing address, however to avoid delays we recommend your first order contain both the same billing and delivery address.
We are not responsible for any adverse weather, traffic, or third party negligence, and any delay these may cause for your order. We will not charge you for we have cancelled in accordance with these terms and conditions.
We will not accept changes to a delivery address after order, if changes need to be made you will be required to cancel your order within the timeframe set out in our cancellation policy and then make a re-order with any changes you required.
Refund/Returns
Our products are pasteurised to preserve freshness, and so have a long shelf life. They are also tested at bottling to confirm they are of a high standard.
If for whatever reason, you are not completely satisfied with your drinks, please contact us within 14 days of receipt to discuss.
If you do not let us know of any issues with your order within this timeframe, we reserve the right not to replace or refund your order. If upon delivery of your order there is anything untoward you must contact us immediately via our website “Contact” page.
Upon receipt of your order you are fully responsible for the condition of it, thus checks should be carried out immediately upon delivery.
We reserve the right at our discretion to compensate or withhold any order or payment received which was incorrectly placed, we will however try our best and be as understanding of the situation as possible. We will not be held responsible for any delay or losses in the event of any order placed with incorrect information. We reserve the right to cancel any order placed and do so within a timeframe of our discretion.
If there is ever a technical problem where we require the need to suspend our services and an order has been placed you will be contacted with an update of your order and information on the fulfilment of it.
Cancellation Policy
If you require to cancel or postpone your order you must do so within 1 hour of having placed your order, with clear instructions attached, along with your order number and the email address which you used to place your order. This must be sent to us via our website “Contact” page.
If cancellation is accepted you will receive a full refund within 7 working days. If we have posted your order prior to your cancellation, your cancellation may not be accepted.
Cancellations need to be confirmed by a member of our team and will be done so via email.
If we accept your cancellation and you have already made payment to us, we’ll refund you the full amount within 7 working days or provide you with a credit note which will last 1 month from the day of notice.
We regret that we cannot offer any refund if your cancellation is not requested within the outlined timeframe or no cancellation confirmation is received.
We accept all forms of payment by credit or debit card via the website. We do not accept cheques or cash on delivery unless agreed in advance by a member of staff. For an online banking transactions you may contact us directly with your request and we may process and make arrangements for your order at our discretion.
We reserve the right to cancel any order at our discretion and we will contact you directly in relation to your order.
We must receive payment in full before your order is processed, produced and dispatched. If your card is declined or we are refused authority to take payment for your order we reserve the right to terminate our contractual agreement with you.
Please note: On all International Orders -Jumpin’Drinks are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via the carrier, or incorrect shipping information completed by the customer.
