At Jumpin’Drinks we strive for excellence and take pride in the quality of our products.

We post our products with high quality padding to protect the bottles.

If, for whatever reason, the product arrives damaged, please contact us at shop@jumpindrinks.co.uk within 7 days of receipt to let us know.

In certain circumstances, we may require the return of the damaged product, or photographic documentation of any product or packaging, with which you are dissatisfied.  We will then notify you via email of our decision to approve or reject your refund.

In event that the product was damaged in transit, we may offer to send a replacement at our expense or a full or partial credit or refund of the purchase price for the drinks. If we choose to provide a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@jumpindrinks.co.uk